Neptune Care

Privacy Policy

As of September 2022

Table of contents
  1. Identity and contact details of the data controller
  2. Contact details of the data protection officer
  3. Data processing in the Neptune Care App
    • a) Overview
      b) Provision of the app and creation of logfiles
      c) Contact via Email
  4. Rights of the data subject
  5. Recipients or categories of recipients of personal data

  1. Identity and contact details of the data controller
  2. The data controller responsible in accordance with the purposes of the General Data Protection Regulation (GDPR) of the European Union and other data protection regulations is:

    Orbit Health GmbH

    Am Kartoffelgarten 14

    81671 Munich


  3. Contact details of the data protection officer
  4. The designated data protection officer is:

    DataCo GmbH

    Dachauer Str. 65

    80335 Munich


    +49 89 7400 45840

  5. Data processing in the Neptune Care App
  6. On this page we inform you about the privacy policy applicable in the Neptune Care App ("App") offered for Android and iOS. The App is an offering of Orbit Health, Mangfallstrasse 16, 82061 Neuried, Germany ("Orbit Health”, "we" or "us").

    a) Overview

    Neptune Care is a software as a medical device that enables continuous monitoring of motor symptoms through an AI solution that processes the user’s sensor data. With the data captured through Neptune Care, the solution enables People living with Parkinson’s to monitor their disease and the response to treatment as well as to keep track of events of interest such as medication intake, exercise, symptoms and sleep. Collected and processed data contains onboarding information, log-in and user details, billing information, submission of consents, as well as passively captured motion data from the sensor and entries regarding timing of activities and medication intake. Motion data is analyzed by Orbit’s proprietary algorithm to generate motor state insights alongside the patient reported events. Personal data is also processed for billing purposes and improving onboarding as well as support processes. Personal data is further processed and analyzed to improve Neptune Care.

    1) Scope of Processesing

    In general, we only process personal data of our users to the extent that this is necessary for the provision of a functioning app as well as our content and services. The processing of personal data of our users is regularly carried out only after the consent of the user.

    To use the Neptune Care App, users need to set up an account to connect their data to the Neptune Care platform. This can only be done after Users have downloaded Neptune Care to their mobile device. Afterwards, they receive a notification to the email provided with a registration code. In the process of registration, the following personal data are usually processed:

    • First Name
    • Last Name
    • Email Address
    • Daily event entries
    • Time zone
    • Mobile phone number

    Moreover, we process personal data during usage of our app to provide the monitoring services. Users may provide us data about their symptoms, wellbeing and motor control as well as additional information which can be put in individually in a daily event log.

    2. Legal basis for processing

    To the extent that we obtain the consent of the data subject for processing activities involving personal data, Article 6 (1) (1) (a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis. For the processing of special categories of personal data, Article 9 (2) (a) will be used as legal basis.

    When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures.

    3. Data erasure and storage duration

    Data is stored for one month until it will be deleted after termination of the agreement. Apart from that, the personal data of the data subject will be deleted or blocked as soon as the purpose of storage ceases to apply. Storage may also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject.

    4. Objection and removal options

    Users can opt out the consent to processing their data at any time by using a link provided on the app. In this case, all data will be deleted unless legal requirements require retention as mentioned above.

    b) Provision of the app and creation of log files

    1) Description and scope of data processing

    Each time our app is accessed, our system automatically collects data and relevant information.

    The following data is collected:

    • Information about the device, device model, and operating system version
    • The following log file data is collected:
      • Adding user details
      • Users changing password
      • Submission of consent(s)
      • Any user adjusting consent(s)
      • Any user requesting OTP (one time password) to be re-sent
      • Onboarding and deletion of users
      • Users login
      • User submission of consent(s)
      • User daily log entry
      • User's adjustment of consent

    This data is stored in the log files of our system. This data is not stored together with other personal data of the user.

    2. Purpose of data processing

    The storage in logfiles is done to ensure the functionality of the app. The data is also used to optimize the app and to ensure the security of our IT systems, as well as for marketing and research purposes.

    3. Legal basis for data processing

    The legal basis for the temporary storage of data and logfiles is Art. 6 (1) (1) (a) GDPR (consent given by the user).

    4. Duration of storage

    The data will be deleted as soon as it is no longer necessary for the purpose of its collection. The session is complete when the collection of data for the provision of the app is accomplished.

    If the data is stored in log files, this is the case after seven days at the latest. Storage beyond this is possible. In this case, the IP addresses of the users are deleted or alienated so that an assignment of the calling user is not possible.

    5. Objection and removal

    The collection of data for the provision of the app as well as the storage of data in log files are essential for the operation of the app. Therefore, the user may have the right to object or withdraw his consent but will not be able to use the service anymore.

    c) Contact via Email

    1. Description and scope of data processing

    You can contact us via the email address provided on our app. In this case the personal data of the user transmitted with the email will be stored.

    The data will be used exclusively for the processing of the conversation.

    2. Purpose of data processing

    If you contact us via email, this also constitutes the necessary legitimate interest in the processing of the data.

    3. Legal basis for data processing

    The legal basis for the processing of data transmitted while sending an email is Art. 6 (1) (1) (f) GDPR. If the purpose of the email contact is to conclude a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR.

    4. Duration of storage

    The data will be deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. For personal data sent by email, this is the case when the respective conversation with the user has ended. The conversation ends when it can be concluded from the circumstances that the matter in question has been conclusively resolved.

    The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

  7. Identity and contact details of the data controller
  8. When your personal data is processed, you are a data subject within the meaning of the GDPR and have the following rights:

    1. Right to information

    You may request the data controller to confirm whether your personal data is processed by them.

    If such processing occurs, you can request the following information from the data controller:

    • The purpose for which the personal data is processed.
    • The categories of personal data being processed.
    • The recipients or categories of recipients to whom the personal data have been or will be disclosed.
    • The planned duration of the storage of your personal data or, if specific information is not available, criteria for determining the duration of storage.
    • The existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning you or to object to such processing.
    • The existence of the right to lodge a complaint with a supervisory authority.
    • Where personal data are not collected from you any available information as to their source.
    • The existence of automated decision-making including profiling under Article 22 (1) and Article 22 (4) GDPR and, in certain cases, meaningful information about the data processing system involved, and the scope and intended result of such processing on the data subject.

    You have the right to request information on whether your personal data will be transmitted to a third country or an international organization. In this context, you can then request for the appropriate guarantees in accordance with Art. 46 GDPR in connection with the transfer.

    2. Right to rectification

    You have a right to rectification and/or modification of the data, if your processed personal data is incorrect or incomplet. The data controller must correct the data without delay

    3. Right to the restriction of processing

    You may request the restriction of the processing of your personal data under the following conditions:

    • If you challenge the accuracy of your personal data for a period that enables the data controller to verify the accuracy of your personal data.
    • The processing is unlawful, and you oppose the erasure of the personal data and instead request the restriction of their use instead.
    • The data controller or its representative no longer need the personal data for the purpose of processing, but you need it to assert, exercise or defend legal claims; or
    • If you have objected to the processing pursuant to Art. 21 (1) GDPR and it is not yet certain whether the legitimate interests of the data controller override your interests.

    If the processing of personal data concerning you has been restricted, this data may – with the exception of data storage – only be used with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

    If the processing has been restricted according to the aforementioned conditions, you will be informed by the data controller before the restriction is lifted.

    4. Right to erasure

    a) Obligation to erase

    If you request from the data controller to delete your personal data without undue delay, they are required to do so immediately if one of the following applies:

    • Personal data concerning you is no longer necessary for the purposes for which they were collected or processed.
    • You withdraw your consent on which the processing is based pursuant to Art. 6 (1) (1) (a) and Art. 9 (2) (a) GDPR and where there is no other legal basis for processing the data.
    • According to Art. 21 (1) GDPR you object to the processing of the data and there are no longer overriding legitimate grounds for processing, or you object pursuant to Art. 21 (2) GDPR.
    • Your personal data has been processed unlawfully.
    • The personal data must be deleted to comply with a legal obligation in Union law or Member State law to which the data controller is subject.
    • Your personal data was collected in relation to information society services offered pursuant to Art. 8 (1) GDPR.

    b) Information to third parties

    If the data controller has made your personal data public and must delete the data pursuant to Art. 17 (1) GDPR, they shall take appropriate measures, including technical means, to inform data processors who process the personal data, that a request has been made to delete all links to such personal data or copies or replications of the personal dat , taking into account available technology and implementation costs to execute the process.

    c) Exceptions

    The right to deletion does not exist if the processing is necessary

    • to exercise the right to freedom of speech and information.
    • to fulfill a legal obligation required by the law of the Union or Member States to which the data controller is subject, or to perform a task of public interest or in the exercise of public authority delegated to the representative.
    • for reasons of public interest in the field of public health pursuant to Art. 9 (2) (h) and Art. 9 (2) (i) and Art. 9 (3) GDPR.
    • for archival purposes of public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 (1) GDPR, to the extent that the law referred to in subparagraph (a) is likely to render impossible or seriously affect the achievement of the objectives of that processing, or
    • to enforce, exercise or defend legal claims.

    5. Right to information

    If you have the right of rectification, erasure or restriction of processing over the data controller, they are obliged to notify all recipients to whom your personal data have been disclosed of the correction or erasure of the data or restriction of processing, unless this proves to be impossible or involves a disproportionate effort.

    You reserve the right to be informed about the recipients of your data by the data controller.

    6. Right to data portability

    You have the right to receive your personal data given to the data controller in a structured and machine-readable format. In addition, you have the right to transfer this data to another person without hindrance by the data controller who was initially given the data, if:
    • the processing is based on consent in accordance with Art. 6 (1) (1) (a) GDPR or Art. 9 (2) (a) GDPR or performance of a contract in accordance with Art. 6 (1) (1) (b) GDPR and
    • the processing is done by automated means.

    In exercising this right, you also have the right to transmit your personal data directly from one person to another, insofar as this is technically feasible. Freedoms and rights of other persons shall not be affected.

    The right to data portability does not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the data controller.

    7. Right to object

    For reasons that arise from your particular situation, you have, at any time, the right to object to the processing of your personal data pursuant to Art. 6 (1) (1) (e) or 6 (1) (1) (f) GDPR; this also applies to profiling based on these provisions.

    The data controller will no longer process the personal data concerning you unless he can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of enforcing, exercising or defending legal claims.

    If the personal data relating to you are processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data in regard to such advertising; this also applies to profiling associated with direct marketing.

    If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

    Regardless of Directive 2002/58/EG, you have the option, in the context of the use of information society services, to exercise your right to object to automated decisions that use technical specifications.

    8. Right to withdraw the data protection consent declaration

    You have the right to withdraw your consent at any time. The withdrawal of consent does not affect the legality of the processing carried out on the basis of the consent until the withdrawal.

    9. Automated decisions on a case-by-case basis, including profiling

    You have the right to not be subject to a decision based solely on automated processing – including profiling – that will have a legal effect or substantially affect you in a similar manner. This does not apply if the decision:

    • is required for the conclusion or execution of a contract between you and the data controller,
    • is permitted by the Union or Member State legislation to which the data controller is subject, and where such legislation contains appropriate measures to safeguard your rights and freedoms and legitimate interests, or
    • is based on your explicit consent.

    However, these decisions must not be based on special categories of personal data under Art. 9 (1) GDPR, unless Art. 9 (2) (a) or Art. 9 (2) (b) GDPR applies and reasonable measures have been taken to protect your rights and freedoms as well as your legitimate interests.

    With regard to the cases referred to in (1) and (3), the data controller shall take appropriate measures to uphold your rights and freedoms as well as your legitimate interests, including the right to obtain assistance from the data controller or his representative, to express your opinion on the matter, and to contest the decision.

    10. Right to complain to a supervisory authority

    Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in the Member State of your residence, or your place of work or place of alleged infringement, if you believe that the processing of the personal data concerning you violates the GDPR.

    The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

  9. Recipients or categories of recipients of personal data
  10. As part of the processing of personal data, we may pass on the personal data to the following recipients. External recipients of personal data are in particular:

    • Health Insurances and Associations of Health Insurances
    • Cloud Storage Provider and Content Delivery Network
      • Amazon Web Services (corresponding contractual partner according to the location of the user – e.g. Amazon Web Services EMEA SARL, Niederlassung Deutschland, Marcel-Breuer-Str. 12, 80807 München, Deutschland for EU-users)

This privacy policy has been created with the assistance of DataGuard.

Enabling personalized care for chronic conditions